Since 2005, we’ve helped a thriving community of Independent Associates pursue their passion. Our corporate team combines expertise and experience to help our Associates grow their Kynect businesses. We invite you to read our bios below and get to know us a little better.

Who knows, we just might meet in person in the future!

Mark "Bouncer" Schiro

Chief Executive Officer

A tenacious entrepreneur and innovator at heart, Bouncer is responsible for guiding growth strategies and overseeing day-to-day operations to ensure the success of the company and its community of Independent Associates. As one of the company’s earliest outside investors, he eventually served on the Board of Managers for a total of eight years, including two years as Chairman, and previously served as the company's president and CEO from 2012 to 2016.

Chelsey Berend

Vice President of Field Experience

When Chelsey came to Kynect as a receptionist in 2005, she admits she had no idea what she was getting into—least of all that she would one day become Vice President of Field Experience. Today, she is responsible for making sure Associates have an enriching and rewarding journey with Kynect from the day they get started. Chelsey helps define and execute company strategies and initiatives, and leads her team in event planning and production, recognition, swag creation and social media engagement. Most importantly, she is instrumental in preserving our unique culture and ensuring every touchpoint someone has with Kynect is impactful and share-worthy.

Paul Burns

Vice President of Marketing & PMO

Paul leads our corporate strategy practice, focused on product development and marketing solutions that empower our sales team to fulfill their purpose. His team is driven to deliver results that exceed the expectations of our Associates and to ensure a consistent, engaging experience across all projects and deliverables. In addition to working at Kynect, Paul is a born entrepreneur and inventor. He started his first company as a teenager and currently holds three utility patents with several more pending.

Blake Holder

Blake Holder

Vice President of Operations

As Director of Operations & Associate Support, Blake’s mission is to improve the Associate and customer experiences through technology, processes and people. He oversees Associate Support and leads the charge behind all Wireless Services and Readiness efforts to ensure high quality service for our community around the clock. With a strategic eye and a knack for relationship-building, Blake helps ensure customers have a great experience and Associates have what they need to build a thriving business.

Carolyn Lam

Senior Vice President & General Counsel

Carolyn leads Kynect’s Legal, Human Resources, and Compliance teams, leveraging her experience to design, implement and manage initiatives that avoid risk but empower our business and Associates to grow. In addition to her experience as a strategic business and legal advisor, Carolyn has expertise in compliance, litigation, risk management, and corporate governance. Prior to Kynect, Carolyn managed litigation and compliance matters for PLH Group, Inc., a leading energy infrastructure provider and portfolio company of Energy Capital Partners. Outside the office, she serves on the boards of the National Employment Law Council and the Association of Corporate Counsel’s Dallas-Fort Worth chapter.

Mary Ramsey

Vice President of Finance & Corporate Controller

Mary leads the Finance and Accounting team at Kynect. She is a results-oriented leader who enjoys developing and mentoring staff to see them grow in their careers. Mary joined the team in 2011 as an accounting manager, making sure Kynect is in compliance with current accounting standards and employing best practices as the company grows from selling only energy to expanding its service catalogue. Prior to coming to Kynect, she worked in the telecommunications, transportation and printing/publishing industries in a variety of accounting and finance roles, and has proudly brought that experience to Kynect. She holds a CPA license, is an active member of Financial Executives International and serves on community volunteer boards.

Donna Valdes

Senior Vice President of Field Development

An entrepreneur at her core, Donna has spent more than 20 years in the industry, leading multi-million dollar direct sales operations and organizations. She is responsible for the development of all strategies, training, programs and compensation models that fuel sales and the growth of our Associate community. Her experiences as both a top producer in the field and a corporate leader give her unique insight into what our Associates need to succeed and the strategies needed to support that success.

Allen Spence

Senior Vice President of Innovation, Services & Products

Allen leads Kynect’s product and innovation efforts, with a focus on elevating and redefining our catalog for today’s digitally-savvy customer. He brings a mix of product, strategy and marketing experience from various Fortune 500 companies, where he played pivotal roles in developing and launching some of the world’s most beloved products and services. Allen is a proven leader, excelling at strategic planning, organizational development and recruitment to elevate product strategies and drive meaningful growth.

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